Shipping policy
All in-stock, non-preorders will be filled within 7-10 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order. If you are unable to track your order, please let us know and we'll be happy to assist. All claims must be made within 60 days of your purchase.
Service Impacts
All major carriers are experiencing system wide fulfillment delays due to COVID-19 and increased volume. Please allow for additional shipping time for your order.
What do I do if my shipment is delayed in transit?
We encourage you to reach out to the carrier of your package to inquire about your shipment. Phone numbers are listed below and most carriers have a chat support program available on their website for immediate assistance.
DHL - 1 (800) 225-5345
USPS - 1 (800) 275-8777
FedEx - 1 (800) 463-3339
If International/not in the US, please contact your local post to see if there are any duties or customs that need to be paid before you receive your order.
What is a pre-order?
Pre-orders are orders taken prior to the official release of an album or product.
Because we do not store credit card information, payment is taken in full at the time you place your order.
When will my pre-order ship?
We do our absolute best to ship pre-orders so they arrive on or before the official street date / date listed on the product details page.
My order hasn’t shipped yet; can I add another item to it?
Unfortunately, orders cannot be combined once submitted. Please complete a new order for your additional items.